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F.A.Q.
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We
have attempted to solve most of your queries on
our Sarees, Salwar Kamiz, Lehnga Cholis,
Sherwanis, fashion jewelry and handbag products. Kindly
browse through theses Questions and find your solutions.
If still remain unanswered, kindly mail us at enquiry@indian-jewellery.com
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Our
Wholesale Products |
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On
this page, you will find almost all the
questions you may have regarding Jewelry
Store.
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GENERAL
INFO |
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| 1. |
About
Our Company ? |
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CHATTERJEE
FASHIONS is a leading Wholesale
Export company, exporting Indian
Sarees, Embroidered Sarees, fashion jewelry, Indian jewelry,
handbags and purses, Salwar
Kameez, Bridal Shalwar Kamiz, lehenga
cholis, sherwanis etc. to all
parts of the world. |
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| 2. |
Do
you have any product catalog ? |
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We
have lots of designs and a wide
range in Indian Sarees, Fashion Jewelry,
Salwar Kamiz, Shalwar Kameez, Lehnga
Cholis, Sherwanis, Handbags & Purses.
The designs, shapes, and sizes of
these items keep changes, from
season to season, so it is not
possible to show all of them in
one single catalog. That is why we
had created this web showroom.
The
price listed on the site are Wholesale
Price in US Dollar($). |
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| 3. |
Do
you wholesale within India? |
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No,
we deal only with the
international market. We do not
sell to Indian Retailers. |
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| 4. |
What
is the Minimum Order Amount ? |
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For
International ordering, the
minimum order amount is US$500.00
+ Shipping Cost. For samples
you may contact us. |
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| 5. |
Does
your price enlisted on site is
inclusive of shipping cost ? |
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The
wholesale price listed on our site
are exclusive of the shipping
cost. The buyer has to pay the
shipping cost. |
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Kindly
note the following details |
| i) |
The
colors shown on the products are
an approximation of the original
colors, and are variable with your
monitor and/or graphic card. |
| ii) |
Due
to some circumstances beyond our
control, all prices, product
availability , descriptions and
colors are subject to change
without notice. Customers are
responsible for inquiring &
confirming current information at
the time of purchase. |
| iii) |
All
promotion, discount, special
offers, pre-orders, close out, or
package deal are non refundable.
The orders were cancelled or
refused after shipping are not
acceptable, there will be applied
a 25% cancellation fee. The Shipping
cost is not refundable. |
| iv) |
The
receipt of an e-mail order
confirmation does not constitute
the acceptance of an order or a
confirmation of an offer to sell. We
reserve the right, without prior
notification, to limit the order
quantity on any item and/or refuse
service to any customer. |
| v) |
We
strive to fill your order
completely, but not guaranty the
order quantity. We are not
responsible for orders placed
before the price reduction. We
reserve the right to substitute
similar items if not instructed
otherwise. |
| vi) |
You
will receive an order confirmation
right after you place the order
on-line. If you find any
information is entered
incorrectly, contact us
immediately at enquiry@indian-jewellery.com
, or we are not liable for any
mistaken information provided. You
will be also billed for any
address correction if occurs at
US$10.00 per box for USA domestic
orders. |
| vii) |
If
you have any inquiry or revision
about your order(s), please e-mail
to info@indian-jewellery.com.
We are not responsible for any
delay of re-forwarding your order
related requests to the order
department. |
| viii) |
We
are not liable for any delay
caused by invalid information, or
un-matching billing/shipping
information that your issuing bank
has on file, or any other
insufficient/invalid information
that holds your order for further
clarification. |
| ix) |
We
update the store policies when
needed without prior notice.
Customers are responsible for
reading the store policies before
submitting the order(s) every time.
If you place the order via fax or
phone order, you need to sign on
store policies form. Or your order
will be held until we receive your
signature.
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DELIVERY
POLICY |
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You'll
receive an E-mail confirming your
order. You will receive a tracking
info. via e-mail as well after
your order is shipped. Please
assure you provide us with the
most recent valid e-mail address
for contacting. |
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1. |
Who
pays for the shipment ? |
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Our
buyers have to pay for the
shipment. We
charge you with the actual
shipment bill only. No
payment is required for packaging
and handling. |
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| 2. |
How
many days it generally takes to
deliver the goods ? |
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We
ship the orders within two
business days of receipt of your
order and payment. We close on
Saturday, Sunday and all Holidays.
Indian
Postal Service : 12 - 15 days
FedEx
: 4 - 6 days |
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3. |
Through
which mode do you ship your goods
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We
select the courier agent as per
your instructions and urgency. We
ship international order via
Indian Postal Service or
FedEx,
according to the choice of the
buyer. |
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4. |
What
are the freight charges are like ? |
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Each courier and freight companies have there own calculation of freights.
But for approximation you may
calculate shipment costs as 20-22%
of your order value. |
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5. |
How can I know the freight charges of my
location ? |
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As soon as you
send us your requirements via
email us our sales team on the basis of that order sheet,
calculates the total weight inclusive of packaging, and calculates the freight charges.
Then you will receive a Performa invoice, inclusive of
freight charges. |
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6. |
How can I keep track on my order during
transition ? |
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Every freight company provides on line facility to trace out your goods in the transition period.
As soon as we ship your goods, we e-mail you the
freight bill number.
With the help of airway bill no, you can keep track on your goods. |
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PAYMENT
METHODS |
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| 1. |
What are my payment options? |
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We
receive payment only through wire
transfer. Get the payment
details here. |
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| 2. |
What happens if I need help in placing the order? |
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For
any help, please contact
us. |
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RETURN
POLICIES |
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We do not accept any defect claim/return request after the two-day period is over or item that has been used or damaged for any reason.
We reserve the right to refuse your return based on our return policy. |
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Defective:
If you find the package(s) get(s)
damaged while you accept the
package(s), report to the
carrier's driver immediately. So
he/she will have the record for
your claim to their customer
service department. We are not
liable for the carrier delays or
damage during transportation.
If the defect is clarified by
manufacturing defect after
inspection, we will replace or
credit your account upon receipt
of returned Merchandise. Each
claimed defect item needs to be
returned in original package. Or
it will be identified as misusage
defect. No credit will be issued
or replacements will be approved. |
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Return:
To avoid unnecessary return, be
sure you have read and inquired
all the product information before
submitting your order. We do
appreciate your cooperation. The
return subjects to $15.00 or 25%
re-stocking fee which ever is
greater. Shipping and handling
fees are not refundable. Each
item needs to be returned in
original package. Or the return
will not be accepted and the
credit will not be issued.
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Refusals:
Refused, unclaimed, or
undeliverable orders subject to
$15.00 or 25% re-stocking charge
which ever is greater. |
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No cash
refund. The amount will be applied against future purchases. |
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useful websites of Indian Jewelry, Handbags &
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