|
FREQUENTLY ASKED
QUESTIONS |
| Membership |
|
I want to register with INDIAN FASHIONS. Whats the
procedure. |
| Ans |
To register with INDIAN FASHIONS please
follow the below procedure:- |
|
a) Click on the “login”
button which is on the top of our website, Home Page |
|
b) As a new customer
click on the “Continue”
button and fill up the required form. |
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c) After filling the
form details click on the “Continue”
button at the bottom of the page.Your account will be created. |
|
How to change my password. |
| Ans |
Kindly follow the below procedure to
change your password:- |
|
a) Login by giving your email id &
password |
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b) Click on “My
Account” option on the top of our website. |
|
c)
To change your password-Go to “Change my account password.” |
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d) Give your current password and the
desired new password. |
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e) Click on “Continue”
button. Your
password will be updated. |
|
What
are your hours of operation? |
| Ans. |
Our hours of operation is 9 AM to 6 PM |
|
|
| Pricing
Related Queries |
|
What is the difference of 'Wholesale Prices' and
'Bulk Wholesale Prices' in your website?
|
| Ans. |
"Wholesale
Price" as its name suggest………its our wholesale and regular
price and this price can enjoy those customer who want to make a purchase
of 100 US$ to 499 US$ . "BULK WHOLE SALE PRICE" is 20% less
price than our wholesale price and this price is applicable on/above order
amount of 500 US$ |
|
When we login, we see either the Wholesale Price or
the 'Bulk Wholesale Price'. Why? |
| Ans. |
It depends upon the buyer type:- |
|
'Whole
sale prices' are for the customers whose order value is below 500 usd. |
|
'Bulk
Whole sale prices' are for those customers whose order value is on/above
500 usd |
|
|
|
The price of the items include Shipping & taxes ? |
|
Ans. |
All the price are excluding shipping cost. |
| Payment
Related Queries |
|
What are your Payment options? |
|
Ans
|
Our payment options are as follows:- |
|
a) Pay pal |
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b) Western Union Money Transfer |
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c) Money Gram |
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d) Bank Wire |
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e) Xoom |
|
|
|
I select the stuff that i want to purchased, but i am
unable to make the payment method. Kindly advice how can I make the
payment fast. |
|
Ans
|
After verifying your delivery
information, you can make the payment by choosing any of the below modes
whichever is convenient to you:- |
|
a) Pay pal |
|
b) Western Union Money Transfer |
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c) Money Gram |
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d) Bank Wire |
|
e) Xoom |
|
|
|
What
type of credit cards do you accept? |
|
Ans.
|
We accept all major credit cards. |
| |
| Order
Related Queries |
|
How do I place an Order in your website. Plesae tell
me in easy steps. |
|
Ans.
|
Kindly follow the below steps to place
an order:- |
|
a)
If you are a new customer kindly create an account on our website before
placing orders, but if you are a returning customer then login in to our
website (www.indian-jewellery.com ) by giving your email id and password. |
|
b) Start adding the items as per your
choice by clicking on “add to cart”
button. |
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c) Click on “view
details” on the top to know your shopping
details. |
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d) After verifying the details click the
“checkout” button. |
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e) Verify the delivery information and
click on the “continue” button. |
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f) Select
the preferred payment method and click on the
“continue”
button again. |
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g) After verifying all your entries
confirm your order by clicking on the “confirm
order” button. |
|
|
|
Do you provide the exact items which I have ordered
or do you send 'similar' items? |
|
Ans.
|
Yes, we will provide you the 100% exact items
whatever you ordered. |
|
|
|
I need to know my order status. |
|
Ans.
|
Kindly email us at info@indian-jewellery.com
with
your Order Id. |
|
|
|
please advise what is the minimum quantities to
purchase in Wholesale and Bulk Wholesale? |
|
Ans.
|
For both cases….minimum quantity is single piece
only |
|
|
|
how
do i buy from your company if im not a wholesaler? |
|
Ans.
|
Everyone
can purchase from our website…..from a individual buyer to bulk
importer. If want to make a purchase of below 500 US$, then kindly login
to our website as a WHOLESALE BUYER and if want to purchase more than 500
US$…..login to our website as a BULK WHOLESALE BUYER. |
|
|
|
I want to order a particular item in bulk quantity.
Will you able to manufacture ? |
|
Ans.
|
Yes, we
are able to manufacture as per your required quantity…but its depends on
availibility of the raw material in the market. So requesting you to email
us the item codes or the picture which you want to order on bulk quantity. |
|
|
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How
can I inquire about the status of my order? |
|
Ans.
|
Its very simple…..just put an email at info@indian-jewellery.com |
|
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Do you accept custom order ? |
|
Ans.
|
We would like to request you to send us the pictures
at info@indian-jewellery.com with your target price range. |
|
|
|
I have ordered some jewelry to your company
before…but I cant find those desings now on your website. Can you
provide me those designs again ? |
|
Ans.
|
If you
didn’t find those items on our website now, that means…….either
those items are not in our stcok OR somebody else added those products to
his/her cart. In that case we would like to request you to email us the
item codes or pictures which you searching out at info@indian-jewellery.com |
|
|
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The item that I’m interested in says ‘SOLD’. Do
you have any more of them? |
|
Ans.
|
kindly email us the item codes at info@indian-jewellery.com
. We will update you asap. |
|
|
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Can I cancel my order after I have placed it online? |
|
Ans.
|
Yes you can, but for this u need to give information
to our customer care department within 2 days of placing order. |
|
|
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If
I don't want to order on line, can I also place an order over the phone? |
|
Ans
|
Yes
you can, but it will be easy and secure if you order direct from our
website (www.indian-jewellery.com) through shopping cart, as there may be
chances of misunderstanding of the item code numbers or any other
important information’s provided
by you. |
|
What
is the difference between Billing Address and Shipping Address? |
|
Ans |
|
|
Will I receive an order confirmation via email? |
|
Ans |
Yes, as soon as your order is confirmed
you will get an order confirmation with all details at your email address. |
| |
|
| Shipping
Related |
|
Do You offer worldwide shipping? |
|
Ans
|
Yes, we are able to ship our products worldwide. |
|
|
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Do you offer FREE SHIPPING ? |
|
Ans
|
Yes, only on bulk order, for more details email us at
info@indian-jewellery.com |
|
|
|
Shall I have to choose the curier service ? |
|
Ans
|
No need to choose currier service….we use UPS express
currier service to deliver the items to our customer in short time |
|
|
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What shipping carrier do you use? |
|
Ans
|
we use UPS/FedEX/TNT curier air service. |
|
|
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When will my order ship? |
|
Ans
|
After receiving your payment, we will ship your order
within a working day. |
|
|
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How long will it take to receive my order with
standard shipping through UPS? |
|
Ans.
|
For USA, UK, CANADA, AUS, NZ, it will take 3-4 days
and for other countries 5-6 days. |
|
|
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How much do you charge for shipping? |
|
Ans
|
We charge very lower shipping cos. We charge 10% to
18% on the order volume and its depdnds on your order volume. |
|
|
|
I’m ordering something as a gift, can I have it
shipped to a different address? |
|
Ans
|
Yes you can do that. |
|
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Will I have to pay import duties? |
|
Ans
|
International customers are responsible for any
import duties or customs duty that may be levied by their country's Custom
Department. We have no control over these charges and cannot predict where
they will occur, as policies vary greatly from nation to nation. |
|
|
|
Do I have to collect my order from the curier service
or customs broker? |
|
Ans.
|
No, you don’t have to go to collect…..You will
receive your order at your door step. |
| |
|
| DROP
SHIPPING |
|
What is drop shipping? |
|
Ans
|
Drop
shipping is a product delivery method in which the seller (retailer)
accepts payment for an order, but the customer receives the product(s)
directly from the manufacturer. In a drop shipping arrangement, the
retailer acts as a middleman between the manufacturer and the customer.
His profit in the transaction is the difference between the wholesale and
retail price of the items sold. |
|
|
|
How do i use the drop shipping feature? |
|
Ans
|
When you checkout of our shopping cart you have to
put the delivery address where you want to send the stuffs directly |
|
|
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What are the benefits of drop shipping? |
|
Ans
|
No Inventory
No Warehousing
No Shipping Concerns |
|
|
|
Will your Company Name appear on the shipped invoice? |
|
Ans
|
Our company name will not appear on the invoice we
send to your customer. For export and returns purposes however, our
address with a private name will be on the invoice. |
| |
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| Return
Related |
|
How can i return merchandise, I am not happy with? |
|
Ans.
|
If you are not happy…kindly email us at info@indian-jewellery.com
with the reason of dissatisfaction. Definitely we will try to sort out it. |
|
|
|
What is your return policy? |
|
Ans.
|
We don’t have any return policy as we will provide
you the items whatever you will order from our website
www.indian-jewellery.com |
|
|
|
What is your exchange policy ? |
|
Ans
|
We don’t have any exchange policy. But at the same
time we would like to know the reason why you want to exchange it. Kindly
email us at info@indian-jewellery.com |
| |
|
| Regarding
Jewelry |
|
What is the
jewelry made from? |
|
Ans
|
Most of our Fashion Jewelry are caste of base metal,
92% Tin Alloy, with each single piece being hand filed off of any
imperfections, assembled, soldered and wheel polished with greaseless
compound before being given electroplating undercoat of copper and nickel
for providing better adhesion of final gold or rhodium plating in
glittering shine and longer life. |
|
Can
there be color variations from the picture shown and the actual product? |
|
We try our level best to provide you the actual
product. But sometimes the color may vary due to monitor resolutions |
|
Can
there be variations in the stones / beads of the actual product than shown
in the picture? |
|
No there are no variations in the
stones/beads of the actual product and the product shown in the picture.
They are exactly the same. |
| |
| Regarding
Dealership / Distributor ship |
|
How do I
take care of my jewelry? |
|
Ans |
Please take care of the jewelry in the
following ways for its long lasting life:- |
|
a) Keep away from moisture. |
|
b) Don’t spray perfume on it |
|
c) Keep the jewellery in boxes and
pouches |
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| |
|
| Terms
& Conditions |
|
What are
your terms and conditions? |
|
Ans
|
1
Your order will be processed and confirmed within 24 hours |
|
2
The order will be shipped immediately on confirmation of payment. |
|
3
We accept returns on defected merchandise, goods will exchanged or
credited if returned within 3 days from the date of shipment. |
|
4
We hold stock of all items on our website. |
|
5 If some of the ordered items are not available, We
will send a request to you to provide us alternate codes, and if we
don’t receive any response from you then payment will be be kept as
credit against next order. |
|
6 Postage for returning goods or exchange must be
borne by customers |
|
7 When you buy from our website you are importing
directly from India.You are responsible for paying any import duties and
taxes levied by your country. |
|
8 Prices shown online are our wholesale prices. |
|
9 Orders over $ 500.00 are entitled to a discount of
20 % which will be calculated by our shopping cart automatically. |
| |
|
| Regarding
Discount |
|
Do you offer any more discounts or benefits if I buy
regular ? |
|
|
|
Ans
|
We have
a number of promotions scheduled throughout the year offering discounts on
selected items. Kindly visit our DISCOUNT page to know the current
discount related offers. |
|
|
|
We want to buy in large quantities, do you offer
further discounts? |
|
Please do let us know your monthly/annual requirement
so that we can discuss it with the management to offer you further
discount facility. |
| |
|
| Regarding
Catalog |
|
Can you send to me a catalogue? |
|
Ans
|
We don't have a printed hard copy catalogue of our
products. kindly visit our website www.indian-jewellery.com
to see our entire collection which is ready in stock. |
